Please read through these terms and conditions before placing your order. They do not affect your statutory rights.
Ron Hill reserves the right to change these terms and conditions from time to time without notice to you and any changes will take immediate effect on the day they are posted. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.
1. How to place an order
2. Payment
3. Delivery
4. Returns
1. How to place an order
You can place an order via our website wwwronhillhomeandgarden.co.uk following the prompts given or by calling us on 01642 489993.
Once you have placed an order you will be contacted via e-mail within 24hrs (or next working day) with details of your order and further information.
Ron Hill will store your data securely and it will not be passed to any third parties.
The successful placement of your order is deemed your acceptance of these terms & conditions. Completion of the contract between you and us will take place upon the despatch of your products ordered, unless we have notified you we do not accept your order or you have cancelled in accordance with Cancellation and Returns at Section 4 of these Terms & Conditions. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non acceptance of an order may be as a result of one of the following:
The product you ordered being unavailable from stock
A product pricing or description error
Our inability to obtain authorisation for your payment.
We reserve the right to modify or withdraw temporarily or permanently this website or any part thereof with or without notice to you.
2. Payment
Payment for your order is made at the point of placing the order. We accept most types of credit and debit card, although we are unfortunately unable to accept American Express payments at this time.
We will advise you if your payment details cannot be authorised for any reason or if your cheque has failed to clear. We will then arrange for payment to be made by another method.
All prices and charges on our website are quoted in Pounds Sterling. All product prices include VAT.
For your security and protection should we need to refund you for any reason refunds will be given by the same method which the payment was made by.
3. Delivery
We will deliver your goods to the address you provide us at the time you place your order. We can only deliver within the UK mainland.
Before placing your order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. We endeavour to give as much information as possible in respect to weight and size of our products, however, please contact our sales team on 01642 489993 if you are unsure.
Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.
For all deliveries, it is essential that someone is available to receive delivery. Please note that all our delivery services offer an all day service and we are not be able to advise of specific delivery times. To keep your items in the best possible condition, they are carefully packaged to avoid damage during transit. When you receive your goods, please remember to keep the packaging until you're 100% satisfied with your order. In the unlikely event that you need to return the item we can only accept it in suitable packaging. This is really important, as each piece of furniture needs the same amount of protection returning to our warehouse as it does on its way to our customers.
Whilst we will endeavour to adhere to delivery time slots, please bear in mind this may be subject to change due to circumstances outside the drivers control such as extreme weather conditions or excessive traffic.
If the goods are lost or damaged in transit, please let us know promptly by contacting us on 01642 489993
4. Returns
You are able to return your goods to us at any time up to seven days after the day of delivery. If you wish to return your order you can do so in writing, either by emailing us at contact@ronhillhomeandgarden.co.uk or by post, You will be responsible for the cost of returning unwanted goods. Please use a signed for delivery service. In the case of items needing to be collected we can arrange a courier at cost.